Refund Policy

1. Refund Policy

​

1.1 Art-Redefined is committed to customer satisfaction. We offer a full refund for eligible returns.

​

2. Return Timeframe

​

2.1 Customers may initiate a return within 15 days from the date of purchase.

​

3. Return Shipping Costs

​

3.1 Art-Redefined covers the cost of return shipping, ensuring a hassle-free return process for our customers.

​

4. Initiation of Returns

​

4.1 Customers can initiate the returns process by contacting us via email, chat, or phone. Our customer support team will guide them through the necessary steps.

​

5. Return Conditions

​

5.1 To be eligible for a refund, the product must be in its original condition, undamaged, and free from any alterations.

​

6. Custom Artwork Returns

​

6.1 Custom artwork orders are not eligible for returns, as they are specially crafted to meet individual customer specifications.

​

7. Damaged Goods

​

7.1 We cannot accept returns for damaged goods. If customers receive a damaged item, they should contact us immediately for assistance.

​

8. Restocking Fee

​

8.1 Art-Redefined does not charge a restocking fee for returned items.

​

9. Refund Process

​

9.1 Upon acceptance of the return, Art-Redefined will initiate the refund process. Customers will receive a refund to their original payment method or bank.

​

10. Additional Information

​

10.1 We appreciate our customers and strive to make the returns process as smooth as possible. If you have any questions or need further assistance, please don't hesitate to contact our customer support team.